Frequently Asked Questions
Orders & Payments
Q: How can I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout. You’ll be guided step‑by‑step to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options available through Shopify’s checkout.
Q: Is my payment information safe?
A: Absolutely. All transactions are processed through Shopify’s secure payment gateway with encryption to protect your data.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We ship within Cyprus and to selected international destinations. Shipping costs and delivery times vary by location.
Q: How long will my order take to arrive?
A:
- Cyprus: 1–3 business days
- International: 5–14 business days (depending on destination and customs clearance)
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and link.
Products & Authenticity
Q: Are your products authentic?
A: Yes — all our Korean προϊόντα ομορφιάς are sourced directly from official distributors and trusted suppliers in South Korea.
Q: Do you offer product advice?
A: Of course! Contact us via email or social media, and we’ll help you choose the right products for your skin type and needs.
Q: Are your products cruelty‑free?
A: Many of our brands are cruelty‑free. Check individual product descriptions for details.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns of unopened, unused products within 14 days of delivery. Please contact us before sending anything back.
Q: What if my order arrives damaged or incorrect?
A: Contact us immediately with your order number and photos, and we’ll arrange a replacement or refund.
Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter or follow us on social media to be the first to know about special offers.
Contact Us
If your question isn’t listed here, we’re happy to help.
📧 Email: [Insert Contact Email]
📱 Social Media: [Insert Links