Delivery and returns

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
During high-demand periods or promotions, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Delivery Times

Estimated delivery times:

  • Cyprus: 3-5 business days after dispatch
  • Greece: 4-10 business days after dispatch

Please note that delivery times are estimates and may vary due to customs delays or courier issues beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order is shipped, you will receive a tracking number via email so you can follow your delivery at any time.

Delays & Issues

We are not responsible for delays caused by:

  • Customs clearance procedures
  • Courier delays
  • Incorrect or incomplete shipping addresses provided by the customer

If your order is significantly delayed, please contact us and we will assist you.

Returns Policy

Due to the nature of skincare and cosmetic products, we maintain strict hygiene standards.

Eligible Returns

We accept returns only if:

  • The item is unused, unopened, and in original packaging
  • The return request is made within 14 days of delivery
  • The product is in the same condition as received

To request a return, please contact us at sales@beautique.com.cy with your order number.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare/cosmetic products
  • Samples, promotional items, or gift items
  • Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with photos.

We will offer either:

  • A replacement, or
  • A store credit

depending on the situation.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued as a store credit
  • Processing time is typically 5–10 business days

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

If a return is approved, the customer is responsible for return shipping costs unless the item was incorrect or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Contact Us

If you have any questions about shipping or returns, please contact us:

Email: sales@beautique.com.cy